GROW YOUR BUSINESS, INCREASE YOUR REVENUE, AND SCALE YOUR IMPACT

Impact Accelerator Terms & Conditions

VIRTUAL MARKETING EXPERTS

CLIENT AGREEMENT 

This Agreement (the “Agreement”) is entered into by and between Virtual Expert Services, DBA. Virtual Marketing Experts (the “Coach”)

 

  1. Services

 The Coach agrees to provide Client with the following services (the “Services”):

 9 Months coaching focused on Marketing through 3 45 Minute virtual meetings per month and unlimited email or slack support.

 If Client wishes to extend the coaching relationship, both the Coach and Client must agree in writing (including by e-mail) to any additional services and payment terms. The terms of this Agreement will continue to apply unless superseded by another agreement in writing.

 2. Fees and Payment Schedule

 Client agrees to the following fees and payment schedule:

Total package price of $10,000.00 Paid in Full or $1,250 payment plan over 12 months equaling $11,250

Client understands and agrees that installment and other payment plans are offered as a convenience and Client is committed to pay for the Services in full, regardless of Client’s financial circumstances or decision to terminate the coaching relationship or this Agreement.

If Client fails to make any payment on time or voluntarily terminates the Services at any time, for any reason, Client remains responsible for the full fee and, if applicable, for completing all payments in their selected payment plan.

The Coach reserves the right to charge a late fee on all balances more than 15 Days overdue. Client agrees to reimburse the Coach for all collection and/or legal fees and expenses necessitated by lateness or default in payment.

If payment is not received when due, the Coach also reserves the right to terminate this Agreement and the coaching relationship.

If paying for the Services by debit card or credit card, Client gives the Coach permission to automatically charge the credit or debit card for all fees and charges due and payable to the Coach, without any additional authorization, for which Client will receive an electronic receipt. Client also agrees that the Coach is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).  

  1. Refunds 

All fees for the Services are non-refundable.  If the Coach terminates this Agreement for any reason other than a material breach by the Client, the Client will not owe any additional payments beyond what has already been paid. If the Client terminates this Agreement for any reason other than a material breach by the Coach, the Client will remain responsible for the full cost of the Services, including completing any remaining payments under a payment plan. 

Client has agreed to the Coach’s clear and explicit refund policy before completing enrolling in the Services and agrees not to file a fraudulent chargeback with their credit card company or payment processor. If a chargeback is found to be fraudulent, the Coach reserves the right to refuse future transactions with Client, report the fraudulent chargeback to credit reporting agencies and/or chargeback databases, recover all of the Coach’s expenses and attorney’s fees incurred due to Client’s payment default, and take any other appropriate legal action. 

  1. Session Procedures 

Sessions will last 45 minutes and will take place by video conference. The Coach will initiate the call. Where needed or where convenient, Skype or Zoom, or other videoconferencing software, will be used. Where possible, sessions will take place at a set time and day, however, sessions can be adjusted as mutually agreeable. 

A 24-hour cancellation notice is required for all scheduled sessions. Cancellation requests made less than 24-hours prior to a scheduled appointment will result in the forfeiture of that session, as that time was reserved exclusively for Client. If Coach must reschedule the appointment last minute due to an emergency, the missed appointment will be rescheduled, and an additional 30 minute session will be added as a courtesy. 

Email or Slack support is included as a part of the Services. Email support can include review of a daily check in submitted by Client as well as discussion of homework assignments, review of thoughts, and answering any questions that may arise in between sessions. The Coach will reply within 48 hours to messages (Monday – Friday). Email/slack support will not be available on Saturday, Sunday or holidays. In some cases, support may exceed this minimum. 

The Coach may, in its discretion, record calls. Client agrees not to record coaching sessions (audio or video) without the prior written consent from Coach. Unauthorized recording may result in immediate termination of this Agreement. 

Client will receive a separate welcome letter and intake questionnaire outlining the process and how to prepare for the first session. 

  1. The Coaching Relationship – Client and Coach Responsibilities 

The coaching relationship is co-creative, meaning that the Coach and Client are equal partners in the coaching process. The Services are designed to help Client A marketing ecosystem that runs smoothly and predictably. Offers and systems that align with your goals (and your life). A business that feels simple, scalable, and sustainable.. Coaching is an alliance between the Coach and Client.

Coach’s Responsibilities:

  • The Coach is trained to use communication skills and coaching tools to support Client as an equal partner throughout the coaching process.
  • The Coach is committed to helping Client a marketing ecosystem that runs smoothly and predictably.
  • The Coach will ask thoughtful questions designed to increase awareness.
  • The Coach will teach tools that Client can use to improve marketing and business growth.
  • The Coach will answer questions via email/slack or during calls.

 

Client’s Responsibilities:

  • Client understands that coaching works when Client does the work and Client agrees to take ownership of their progress and accomplishments.
  • Client agrees to show up fully not only during coaching sessions, but also in between coaching sessions to implement and integrate what has been learned.
  • Client agrees that they are completely responsible for their well-being, including mental and physical health care – during, after, and between sessions.
  • Client agrees that they are the expert in their own life and business and are fully responsible for any choices and decisions made during the coaching relationship.
  • Client agrees not to hold the Coach liable for any outcomes resulting directly or indirectly from the choices they make during the coaching process.
  • Client agrees that their relationship with the Coach is that of a coach-client relationship and that no other professional relationship (such as doctor-patient or attorney-client) has been established. 

The Services do not establish a doctor-patient, attorney-client, counseling, or accountant-client relationship – or any other professional relationship protected by legal privilege – between the Coach and Client. 

The Coach does not provide any financial, legal, medical, or psychological services or advice. The Services do not prevent, cure, or treat any mental or medical condition. The Services are not intended to be a substitute for professional advice that can be provided by Client’s own accountant, lawyer, financial advisor, or medical professional. Client is responsible for their own financial, legal, physical, mental and emotional well-being, decisions, choices, actions, and results. Client should consult with a professional, independent of the coaching relationship, if they have specific questions about their own unique situation. The Coach disclaims any liability for Client’s reliance on any opinions or advice received as part of the Services. 

Client agrees that they will not use coaching as a way of diagnosing or treating mental disorders as defined by the American Psychiatric Association. If Client is in therapy or under the care of a mental health professional, Client will notify and consult with the mental health care provider regarding their decision whether to work with a coach. 

The Coach cannot and does not guarantee any particular results, or financial or business outcomes as a result of the Services or this coaching relationship. Client’s success depends on their own effort, motivation, follow-through, and other factors. Individual results vary. 

  1. Confidentiality 

In order to fulfill their responsibilities under this Agreement, the Coach may receive access to certain confidential or proprietary information belonging to the Client. For the purposes of this Agreement, “Confidential Information” includes any non-public information, documents, data, or materials that have or could have commercial value or other utility in the Client’s business or with the Client’s customers, which are not generally known to the public. 

The Coach agrees to maintain the confidentiality of all such Confidential Information, as well as any other information related to the coaching relationship. The Coach agrees not to disclose such information to any third party without the Client’s prior written consent, except when disclosure is required by law, for example if a court issues a subpoena for the file or information, or if Client threatens to harm themselves or others. Client acknowledges that their communications with the Coach are not covered by any form of legal privilege, such as attorney-client, doctor-patient, or accountant-client privilege. 

Confidential information does not include information that:

  • was in the Coach’s possession prior to providing the Services to Client under this Agreement;
  • is or becomes generally known to the public or within Client’s personal or professional networks through no breach of confidentiality by the Coach; or
  • the Coach is required by law to disclose.

This confidentiality and non-disclosure provision shall survive the termination of this Agreement and the Coach’s duty to hold Confidential Information in confidence shall remain in effect until the Confidential Information no longer has or could have commercial value or other utility in the business in which Client or its customers are engaged, or until it becomes publicly known.

  1. Termination

Either party may terminate this Agreement by providing notice in writing (including by email). The Coach requests Client provides at least 48 hours’ notice of termination prior to the next scheduled coaching session.

The Coach reserves the right to terminate the Agreement immediately in the event of Client misconduct or Client’s failure to comply with this Agreement.

In the event of termination Client’s access to the Coaching Materials and Final Deliverables, as defined below, and any and all permissions and licenses granted therein will be immediately terminated upon notice of termination. 

  1. Coaching Materials 

Client acknowledges that Coach owns, or has permission to use, all copyrights, trademarks, and other intellectual property rights in any written or online materials, workshops, or videos that may be used during the performance of the Services (the “Coaching Materials”). The Coach hereby grants Client permission to use the Coaching Materials for Client’s own personal, non-commercial use only. Client agrees not to copy, share, sell, or distribute any of the Coaching Materials to anyone else. 

  1. AI Tools 

Client acknowledges that Coach may use artificial intelligence (“AI”) tools in the delivery or administration of the Services. The Coach agrees to use commercially available AI tools responsibly and in accordance with applicable privacy and data protection laws. 

Client is strictly prohibited from uploading or distributing Coaching Materials, Preliminary Works, or Final Deliverables on any website, platform, software, or database where it could be accessed or replicated by ChatGPT or other artificial intelligence technologies without the Coach’s prior written consent. 

  1. Client Conduct 

The Coach is committed to social justice and civil rights and provides Services for individuals from a diverse array of races, ethnicities, national origins, sexual orientations, ages, religions, genders, educations, abilities, and other identities. 

The Coach does not tolerate or support discriminatory speech, hate speech, comments or actions against others based on their sex, gender, age, ethnicity, race, socio-economic status, disability, or other labels, or any physical, mental, or emotional abuse. 

The Coach reserves the right to terminate this Agreement and the coaching relationship, without refund, if Client, or Client’s employees, representatives, agents, founders, members, owners, managers, directors, or officers engages in, encourages, demonstrates, or communicates statements, language, or actions that support race, gender, ethnicity, or disability inequality, discrimination, hate speech, or disrespect towards the Coach, any individuals on the Coach’s team or other coaching clients. 

Client is strictly forbidden from harassing, fighting with, or being disrespectful to the Coach or any other clients or potential clients of the Coach. 

If, in the Coach’s sole discretion, Client’s conduct violates this section in any way, Client agrees that the Coach may immediately terminate this Agreement and the coaching relationship. 

  1. Limitation of Liability, Indemnification and Release 

Client agrees that the Coach will not be liable to Client or any third party for any incidental, statutory, special, exemplary, punitive or consequential damages (including, but not limited to, lost data or lost profits), that arise from the Services (including, but not limited to, failure to perform in a timely manner). 

Client further agrees that any personal injury to Client or third parties or any property damage incurred in the course of receiving the Services shall be the sole responsibility of Client. 

Client agrees to indemnify and hold the Coach and its owners, officers, employees, and agents harmless from and against any and all costs, losses, damages, liabilities, expenses, demands, and judgments, including court costs and attorney’s fees, which may arise out of the Services, except to the extent such are caused by the sole fault or negligence of the Coach.

Client voluntarily assumes all risks associated with participating in the Services and hereby releases, waives, and discharges the Coach and any affiliated persons or entities from any and all claims, demands, or causes of action arising out of or related to the Services, whether known or unknown, except to the extent caused by the gross negligence or intentional misconduct of the Coach.

12.Force Majeure

The Coach shall not be deemed in breach of this Agreement if the Coach is unable to complete or provide the Services or any portion thereof by reason of fire, earthquake, labor dispute, act of God or public enemy, epidemic, pandemic, death, illness, or incapacity of the Coach or any local, state, federal, national, or international law, governmental order or regulation or any other event beyond the Coach’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, the Coach shall give notice to Client of its inability to perform or of delay in completing or providing the Services and shall propose revisions to the schedule for completion of the Services, or other accommodations, or may terminate this Agreement.

13. General Provisions and Waiver of Class Actions

This Agreement will be governed by the laws of Missouri. Client agrees to submit to the jurisdiction and venue of the state and federal courts in or nearest to St. Charles, Missouri and waives any defense of lack of personal jurisdiction or forum non conveniens. The parties waive any right to bring claims as part of a class or collective action and agree to limit any litigation to individual claims they may have against one another. This Agreement may only be modified by agreement of both parties in writing. If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement will remain in full force, and the invalid or unenforceable provision will be replaced by a valid or enforceable provision. The prevailing party in any dispute between the parties arising out of or related to this Agreement, whether resolved by negotiation, mediation, or litigation shall be entitled to recover its attorneys’ fees and costs from the other party. 

This is the entire agreement between the Coach and Client and reflects a complete understanding between them with respect to the subject matter. This Agreement supersedes all prior written and oral representations.

 

Updated on 10/30/2025